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Supported POS & PINPAD's
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Solutions Overview
Supported POS & PINPAD's
About Us
Partners
Search
Support
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Solutions Overview
Supported POS & PINPAD's
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FAQ
Search the FAQ for entries containing:
Support
(8 entries)
I need to send log files to MTXEPS for troubleshooting from an earlier date. Can I just forward the Archive.zip files from the EPS\Archive directory?
How do we send archive or offline files to MTXEPS support?
I’ve been asked by MTXEPS support to send in “spool” and “journal” files. What should I do?
A store believes that they are missing transactions and that they are “stuck” at the lane.
I’ve signed on to the POS and the pin pad does not change from “Lane Closed” or “Terminal Closed” to a signed on state.
I forgot my password to the ServerEPS/Connected Payments website and am unable to log in.
While processing a transaction through ServerEPS, it is declined with a message of “Comm Line Down”.
When a card is slid at the pin pad, the card type is not being recognized correctly and the pin pad is still prompting for the card type.
Solutions
(10 entries)
What is the difference between your software as a service and your software products?
What POS systems are supported?
What PIN Pads does MTXEPS software support?
How easy is it to convert from using WinEPS to ServerEPS?
What is the PCI difference between WinEPS and ServerEPS?
What kind of encryption is used when transporting the transaction data from the point of sale to ServerEPS?
I don’t want to expose my point of sale lanes to the “Internet”. What if a hacker breaks into one of the POSes and onto our company network?
How long do you keep the transaction data in ServerEPS?
Can I purchase ServerEPS as an application that we as a corporation can maintain and support on our own data centers?
We’ve learned to appreciate and depend on the terrific support and QA teams on the WinEPS platform, who will support ServerEPS?
Regulatory compliance
(5 entries)
Are MTXEPS products PCI compliant?
Where can I validate MTXEPS PCI compliance?
What is PCI?
Why should I care about PCI?
What challenges do the vendors face with PCI?
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