Due to new PCI security requirements, MTXEPS support can no longer accept full WinEPS archive or offline files through our email and general FTP site. Although customer information is still encrypted ...

Generally, these particular files are not needed for troubleshooting and should only be delivered if there is a specific request for them. If that request is made, MTXEPS support will deliver ...

All WinEPS and OpenEPS logs are formatted as generic text files and we request that customers compress the files with WinZip or some other compression software before transmitting them to MTX ...

If a system is set up for offline processing and transactions are taken and approved while offline to the host or the store server running WinEPS, the records for those transactions ...

The first thing to verify is whether or not our OpenEPS software at the lane has started. This can be quickly checked but looking at the \Program Files\Microtrax\OpenEPS directory and verifying ...

Most ServerEPS/Connected Payments users are maintained by the original reseller or installer of the software at your location. While our support staff at MTXEPS do have the ability to reset the ...

This particular error can sometimes be generally linked to network issues at the location. As a first step, verify that a connection to the internet is indeed available to this lane ...

If a system has been set up for the “Auto Tender Resolution” feature (utilizing the ‘/’ TAC in the payment sequence of the configuration) you need to make sure that there ...